Refund Policy

At MKS Sports, we are committed to providing high-quality cricket equipment and ensuring customer satisfaction. Please read our Refund Policy carefully to understand the terms and conditions surrounding refunds.

1. Refund Policy: As part of our business model, MKS Sports generally does not offer refunds on products once a sale has been completed. This policy is in place to maintain fairness and efficiency in our operations.

2. Exceptions: While our standard policy is no refunds after sales, there may be exceptional circumstances where we may consider a refund within 15 working days. Such circumstances may include:

• Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately. We may offer a replacement or, in certain cases, a refund.

• Incorrect Product Shipment: If you receive a product different from what you ordered, we will investigate the issue and provide a resolution, which may include a refund.

3. How to Request a Refund: If you believe you qualify for an exception to our no refund policy, please follow these steps:

• Contact Customer Service: Reach out to our customer service team at contact@mkscricket.com within 7 days of receiving the product.

• Provide Details: Clearly explain the reason for your refund request and provide relevant details such as order number, product description, and any supporting documentation (photos, etc.).

• Wait for Approval: Our team will review your request and determine whether it meets the criteria for a refund. Approval or denial will be communicated to you promptly.

4. Refund Process: If your refund request is approved, the process will depend on the circumstances:

• Defective or Damaged Products: We may offer a replacement or issue a refund, which will be processed through the original payment method.

• Incorrect Product Shipment: We will arrange for the correct product to be shipped to you, or if not feasible, issue a refund through the original payment method.

5. Contact Information: For any questions or concerns regarding our Refund Policy, please contact us at contact@mkscricket.com.

Note: MKS Sports reserves the right to amend this Refund Policy at any time without prior notice. It is your responsibility to review the policy periodically for any changes.

Thank you for choosing MKS Sports. We value your satisfaction and appreciate your understanding of our refund policy.