Thank you for shopping with MKS Sports. We want to ensure you are completely satisfied with your purchase. Please review our Return & Cancellation Policy below:

1. Returns:

1.1 Eligibility:

• We accept returns within 10 days of the purchase date.
• To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as received.

1.2 How to Initiate a Return:

• Contact our customer service team at returns@mkscricket.com to initiate the return process.
• Provide your order number, details about the item you wish to return, and the reason for the return.

1.3 Return Shipping:

• Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part.
• We recommend using a trackable shipping service to ensure that we receive your returned item.

1.4 Refund Process:

• Once your return is received and inspected, we will send you an email notification.
• If approved, a refund will be processed to the original method of payment.

2. Cancellations:

2.1 Order Cancellation:

• Orders can be cancelled within 24 hours of purchase.
• If your order has already been shipped, it cannot be cancelled.

2.2 How to Cancel an Order:

• Contact our customer service team at cancellations@mkssports.com to request an order cancellation.
• Provide your order number and reason for cancellation.

3. Contact Information:

For any questions or concerns regarding our Return & Cancellation Policy, please contact us at contact@mkssports.com.

Thank you for choosing MKS Sports. We appreciate your understanding and cooperation with our return and cancellation procedures.